When it comes to utilizing IT in achieving increased organizational performance, everyone loves the idea; it is realizing the vision that is a challenge!
Translating this vision into really is not as difficult as you might think. It all starts at the top and trickles downward. Here are few simple steps that business owners and executives can follow:
Do we take into consideration how emerging information technologies can impact our business, our customers and our markets?
Do we require all key business decisions to have an information technology implication review?
Do we have a well-defined, yet dynamic IT business plan in place?
Do we make a realistic allocation of resources to various IT-enabled initiatives?
Do we have access to skilled internal and external IT resources?
Finally, do we hold our non-IT executives accountable in ensuring quantifiable results are achieved from IT projects?
Results are what matter most. You can see how non-IT companies such as American Express, UPS, Marriott and Walmart have established a leadership position in their industry through careful and sustained infusion of IT in all their key business processes. Executives and business owners need to ensure their management teams are leveraging IT capabilities in the most effective manner. Sometimes it is no longer about winning and leading but of survival and staying relevant.